Here are some of the most common questions we are asked.  If you have any other questions, please contact us here.

About the Bicycles

Are the frames strong?

Normal Bicycles frames are engineered specifically to take advantage of the inherent strength in wood.  The frames have been lab tested and certified to the ISO 4210-6 standard for strength and durability.  Watch a video of the frame being impacted here!

Can I ride it in the rain?

Yes!  We’ve designed the frames from the ground up to be used just like any other bike.  The wood is sealed with multiple layers of carefully selected marine and automotive finishes to insure that the water, mud, snow, sweat, tears, etc. stays out.

How long does it take to build a bicycle?

For production models, our process allows us to build a bicycle in approximately 3-4 weeks.  This may vary with production volumes and batch processing but we are committed to being transparent about what to expect.  For custom orders, we will provide an estimate after confirmation of the design specifications.

How much does a bike weigh?

While the NB construction gives a solid first impression, the tubes are hollow and the bikes are surprisingly light weight (well, we’re not surprised!).  These bikes are comparable to a regular aluminum bike.

Weight is also highly dependent on the components that are installed and in general the more expensive the components the lighter the bicycle.  We offer many components that are lighter but to remain cost conscious we also offer the less expensive and heavier components.  In general, a large sized NB frame weighs just under 7 lbs.  Fully built bicycles range from 20-30 lbs.

Is the frame hollow?

Yes! The tubes are hollow allowing us to keep the weight in line aluminum frames.  Read more about the technology here.

What is the ride like?

The ride is awesome!  Imagine the feeling of a solid connection with the road without the bumps and shocks. We’ve achieved the ideal balance between stiffness, weight and compliance. Read more about the technology here.

What type of wood is used?

We currently use hard maple sourced in the Northeastern USA.  We select sources that are FSC (Forest Stewardship Council) certified to the extent available.  There are a few species of wood, including hard maple, ash and black walnut, that lend themselves well to bicycle frames because of the right combination of strength and density.

About the Order Process

Do you do custom builds?

Absolutely!  This is the ultimate experience when it comes to purchasing a handmade bike, and you’ll be riding a piece of art that’s been designed and built to your every specification.  Custom builds are quoted individually and we’ll have a call or two before putting together a quote for price and lead time. $1000 typically gets the build started, and the balance is due when components are ordered.

How do I place an order for custom bicycle?

To order a custom bike, please contact us at

We will walk you through the options, the frame and component options provide you with a final estimate.

Is a deposit required to place an order?

You are welcome to pay the full amount up front if all the options available suit you.  You may also choose to pay a $500 deposit and we will confirm the options and final price with you before beginning production.

What happens after I place an order?

Once you’ve submitted the order and payment (either whole amount or deposit), you will receive an automatic confirmation from the webstore with your order number.  Within 1 business day we will add your bike to the production schedule and email you with an estimate of when the bike will be ready for shipping/pickup.